Return Policy

At Memon Supermarket, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes you may need to return an item, and we are here to help. Please read the following return policy carefully to understand our policies and procedures.

  1. Return Eligibility: We accept returns of unopened and unused items within 14 days of purchase. Items must be in their original packaging and in the same condition as when they were received. We do not accept returns of perishable items, such as fresh or frozen products.

  2. Return Process: To initiate a return, please contact our customer service team at support@memonsupermarket.ca. Please provide your order number, the reason for the return, and any other relevant information. Our team will provide you with a return authorization number and instructions on how to return the item.

  3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the item is returned to us safely. We are not responsible for items lost or damaged during return shipping.

  4. Refunds: Once we receive the returned item and verify that it meets our return policy criteria, we will issue a refund to your original payment method. Refunds may take up to 10 business days to process, depending on your bank or credit card company.

  5. Exchanges: We do not offer exchanges at this time. If you need to exchange an item, please initiate a return and place a new order for the desired item.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to provide a replacement item or issue a refund.

  7. Non-Returnable Items: We do not accept returns of items that have been opened, used, or damaged by the customer. We do not accept returns of perishable items, such as fresh or frozen products.

If you have any questions or concerns about our return policy, please contact us at support@memonsupermarket.ca.